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Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey

SAN DIEGO, June 27, 2022 (GLOBE NEWSWIRE) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today at HITEC 2022 the acquisition of the industry's leading guest engagement solution, Whistle. Together, the companies will integrate their best–in–class technologies to remove friction points in the guest journey through a single platform.

"The term contactless is becoming far too synonymous with hospitality," said Richard Castle, COO and Co–Founder of Cloudbeds. "We want more contact between lodging businesses and their guests to create purposeful touchpoints, answer questions and provide guidance through the entire guest journey. Research shows that engaged guests spend more, leave better reviews and the majority prefer to communicate via digital channels "" Whistle makes it all possible. Whether it's a booking engine chat or front desk text request, Whistle positions Cloudbeds customers to be a part of the guest journey from discovery to post–stay, removing barriers that might hinder a booking or positive review."

Whistle leads the industry in guest engagement with unified communication tools, digitized arrival experiences and more. Current customers include major hospitality brands and hoteliers around the world, including Choice Hotels, Accor, IHG and Four Sisters Inns, among others. Founded in 2015, the company has been rated the no. 1 guest messaging software by Hotel Tech Report for five consecutive years.

Whistle will play an important role in the company's vision for creating a fully frictionless solution that enables guests to engage with lodging businesses on their own terms. Simultaneously, it will give lodging businesses a unified platform to more efficiently manage points of contact throughout the entire guest journey.

"Our goal has always been to give lodging businesses a unique, easy–to–use solution that simplifies and streamlines the way they communicate," said Christopher Hovanessian, CEO and Co–Founder of Whistle. "Cloudbeds has a clear vision for building a better, more frictionless hospitality experience via a unified platform. Together, we can make a greater impact on the industry that benefits not only the guest, but also the property staff and the lodging business itself."

Following its Series D funding announcement in November, Cloudbeds has doubled down on its commitment to "more reservations, happier guests" with three acquisitions and the introduction of several new product offerings to address major pain points for both operators and guests. Driven by an aggressive product roadmap, the company has nearly tripled in size over the past year, with more solutions set to roll out in Q3 designed to help hoteliers grow their businesses.

For more information, visit cloudbeds.com/whistle.

Cloudbeds will share further details about the acquisition at HITEC 2022 in Orlando, during a press event at 1:30 p.m. ET in Booth # 1701 on Tuesday, June 28.

About Cloudbeds
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. The award–winning Cloudbeds Hospitality Platform seamlessly combines solutions for front desk, revenue, distribution, guest acquisition, and guest engagement in a single unified system, enhanced by a marketplace of third–party integrations. Cloudbeds was named No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022 and recognized by Deloitte's Technology Fast 500 in 2021. For more information, visit www.cloudbeds.com.

Contact:
Angela Petersen
angela.petersen@cloudbeds.com

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df–2649–42d8–8e49–c59efe9665e5


GLOBENEWSWIRE (Distribution ID 8578524)

Cloudbeds Introduces New Payments Solution to Further Streamline Hotel Operations

SAN DIEGO, June 09, 2021 (GLOBE NEWSWIRE) — Cloudbeds, the fastest growing hospitality management platform, announced the launch of a fully integrated payments solution and a new Financial Services division in the US, Canada, UK, and EU. Cloudbeds Payments is a robust payment solution that provides hoteliers an affordable and efficient method of managing all types of payments. Cloudbeds Payments features a state–of–the–art terminal, transparent fees, built–in reporting, analytics, security, and world–class (in–house) support that hoteliers need to focus on their guests rather than time–consuming payments acceptance and reconciliation.

A video accompanying this announcement is available at

https://www.globenewswire.com/NewsRoom/AttachmentNg/8a6b2363–8d1b–4e56–9a1c–44eeda1b9bfb

Typically, hospitality payment solutions are complicated and are time–consuming, which impacts guest relations with inconsistent and slow customer service while consuming too much hoteliers' time with management and reconciliation. Hoteliers can now avoid manual card entry and lengthy verification processes with third–party vendors. Instead, payments are quick, easy, and completely integrated into the Cloudbeds platform.

"The best part about Cloudbeds Payments is that it's fully integrated into their existing interface," says Tarek, Finance Manager, Convo 212 in Athens, Greece. "My guests pay directly on my website and it's immediately reflected in their reservation and on our reports. It accepts all credit card payments, handles the verification process and makes reconciliation a breeze."

"Our previous payments process was very lengthy "" manual card entry, the verification process, reconciliation, chargebacks, disputes "" it took too much time and effort. Cloudbeds Payments helped us speed up every aspect of the customer payment process. It's easy and efficient for guests to book and for us to manage," remarks Austin, Property Manager at Rancho Caymus Inn in Napa Valley, California. "Cloudbeds Payments saves our staff so much time."

In keeping with its focus of innovating to help hoteliers build revenue, save time, and increase guest satisfaction, the Cloudbeds' Financial Services division has built a next–generation solution that will save properties 10 to 15 hours per month in reconciliations. In addition to its world–class support team, Cloudbeds Payments offers an in–house dispute management team composed of industry experts who intimately understand the hospitality business to better support hoteliers and guests. Cloudbeds expects to roll out Payments to additional countries in the upcoming months, including Australia, Brazil, and New Zealand.

"Cloudbeds is on a mission to empower lodging businesses with every tool they need to emerge from the pandemic successfully," says Richard Castle, Co–Founder, and COO. "Cloudbeds creates a seamless experience that elevates every aspect of their business – from how their staff operates to their guest experience. Our payments solution is the first of several upcoming financial services designed to help lodging businesses spend more time with their guests and less time managing their property."

About Cloudbeds

Founded in 2012, Cloudbeds is the fastest growing hospitality management platform in the world. Its SaaS platform provides tools to manage better properties of all types and sizes, allowing property managers/owners more time to focus on their guests while building revenue, driving bookings, and increasing operational efficiencies. Trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in more than 155 countries, the Cloudbeds suite is a fully integrated platform of capabilities designed to help properties unify their management, reservations, and booking systems, grow revenue, and automate workflows with confidence and ease. For more information, visit www.cloudbeds.com.

Media Contact:

Austin Edgington
austin@austinedgecomms.com


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